Process Incident & Problem Management

Process Incident & Problem Management

Requisition ID: 264253

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role oversees one or more ITSM process (Depending on the area of focus) to ensure that ITSM processes are executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.

**Is this role right for you? In this role, you will:**
• Create and maintain process documentation, standards, procedures, workflows, job aids, and control evidence to support consistent execution and audit readiness.
• Develop and maintain training materials and guidance to enable adoption of process requirements, platform capabilities, and control expectations.
• Establish and maintain governance routines, decision forums, and control checkpoints to ensure ITSM processes are operating in a controlled, authorized, and mea...