Job Description
About the Role
The Team Leader position is responsible for overseeing the operations of Service Operations to clients external to Canon Group. The team leader is responsible for the daily management of employees within the Team to achieve the pre-determined set of SLA’s and KPI’s, the coaching and monitoring of individual performance, analysis of performance statistics the implementation of process reviews and training to drive improvement and working directly with stakeholders by providing reports and relevant updates.
Essential Duties
Drive a professional internal and external Customer Focused’ culture within own business area and the organization.
Develop an in-depth understanding of the customer’s company objectives and decision-making processes, in order to leverage revenue from the relationship and promote Canon as a quality outsource supplier.
Establish and maintain key cust...