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PROCESS MANAGER

eClerx · Muntinlupa, Metro Manila, Philippines

Location
Muntinlupa
Job Type
Full-time
Posted
June 03, 2026

Job Description

Position Summary: The Process Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong background in contact center management, excellent communication skills, and a strategic mindset.

Key Responsibilities:

  • Leadership & Team Management:Lead, mentor, and develop a team of supervisors and contact center agents to ensure high performance.Foster a positive and inclusive work environment that encourages teamwork and continuous improvement.
  • Operational Management:Oversee the daily operations of the inbound contact center to ensure efficient and effective service delivery.Monitor key performance indicators (KPIs) and implement strategies to achieve or exceed targets.Develop and ...

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