Process manager - operations -enrollment team leader - mumbai

We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office
Process Manager-Operations - Enrollment Team Leader Role
We will count on you to:
Manage enrolment process for Marsh India.
Manage and monitor team performance of enrolment team to ensure objectives are met.
Coordinate with the Business Leaders, Insurers & TPAs.
Monitoring of SLA’s & TAT for endorsements, e-cards and queries.
Ensure efficient use of Marsh Internal Portal for client servicing.
Review and identify all escalated service requests and use this information to improve continuously within service delivery teams.
Manage the invoicing process for all endorsements processed by Ops team.
Conduct audit, process review and enhancement.
Submit reports to the Senior Management team in a timely manner.
Responsible for ...