Location
national capital region
Job Type
Full-time
Posted
May 30, 2026
Job Description
Role, Purpose, and Scope
The Process Trainer delivers all required training programs that may include end to end new hire training (Pre-Process, Voice and Client-Specific process training), continuous learning, company background and industry policies. Ensures that agreed proficiency levels are met upon agents’ graduation from the training.
Major Responsibilities
New Hire Training
- Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
- Deliver Capability Development Programs for employees such as coaching and training to both new hires and existing staff.
- Deliver required industry, domain, functional and client systems and process training for both new hires and existing staff.
- Provide floor support and communication coaching to all employees including leadership and support.
- Develop communi...