ABOUT THE ROLE

As a Partner in our business your number one focus is to work collaboratively to create more value for our customers and our business.
As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. You will seek to improve the operational efficiency of the organisation through the use of ServiceNow by identifying and developing opportunities for integrations and automations and associated process improvements.
Note that all development and operations of ServiceNow are provided by our 3rd party infrastructure partner and therefore you will not have admin access to the platform.