Product Manager- Salesforce Student Experience & Case Management

Join Our Team: Drive Student Experience with Salesforce

Join Boston University's Information Services & Technology (IS&T) department as a Product Manager to shape the future of our enterprise Salesforce environment. This role offers the flexibility of remote work, allowing you to impact the student experience from anywhere.

Position Summary

We're seeking a strategically minded Product Manager to drive innovation in our Salesforce Student Experience and Case Management solutions. This position is pivotal in enhancing how the University supports students, faculty, and staff through a unified CRM ecosystem. You'll collaborate with stakeholders across Enrollment Services, Student Success, and other operational units to understand their needs and translate them into actionable strategies.

As a key player, you'll lead workshops and design sessions, creating a roadmap for a seamless, student-centered experience. Your expertise will be crucial in aligning Salesforce ca...