Product Owner, CRM

Product Owner, CRM

We are looking for a Product Owner to help develop Salesforce capabilities and create better customer and employee experiences. Customer expectations are changing fast, and digital platforms play a key role in how we serve, support and engage our customers. In this role you will translate business priorities into build‑ready solutions, support delivery teams hands‑on, and help ensure that our CRM platforms evolve in a consistent, reliable and future‑ready way.

Responsibilities

• Translate business requirements into clear user stories, acceptance criteria and functional Salesforce solutions.
• Design and configure Salesforce capabilities across Service Cloud and Agentforce in line with agreed priorities and technical guardrails.
• Support backlog refinement, sprint planning, development, testing and release activities in close collaboration with digital, business and vendor teams.
• Lead and coordinate user...