Location
toronto
Job Type
Full-time
Posted
June 14, 2026
Job Description
Enhance client support as a Product Solutions Analyst at EliseAI, focusing on housing and healthcare industries. Utilize your technical skills and empathy to address client needs effectively.
As a key member of EliseAI's Product Solutions team, you will become a subject matter expert, bridging the gap between clients and engineering. Your role involves resolving client issues, ensuring seamless integration of AI tools, and providing first-line support. Expect to tackle technical challenges and enhance client interactions by using your analytical skills and product knowledge.
Key Responsibilities: • Serve as the primary contact for client inquiries • Deliver timely and empathetic solutions to clients • Gather detailed issue reports for effective resolutions • Manage ticket queues and prioritize requests • Assist in documenting issues and escalation processes
Requirements: • Minimum 1 year in a technical support role • Experience with support software like Zend...
As a key member of EliseAI's Product Solutions team, you will become a subject matter expert, bridging the gap between clients and engineering. Your role involves resolving client issues, ensuring seamless integration of AI tools, and providing first-line support. Expect to tackle technical challenges and enhance client interactions by using your analytical skills and product knowledge.
Key Responsibilities: • Serve as the primary contact for client inquiries • Deliver timely and empathetic solutions to clients • Gather detailed issue reports for effective resolutions • Manage ticket queues and prioritize requests • Assist in documenting issues and escalation processes
Requirements: • Minimum 1 year in a technical support role • Experience with support software like Zend...
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