Job Description
Do you enjoy solving complex technical problems?
Are you excited about the future of API security?
Join our prestigious escalations technical support team
Join Akamai's Product Support team for our industry-leading API Security platform. Address complex technical escalations, perform detailed investigations, and resolve issues in SaaS and cloud-native environments. We seek support engineers capable of managing intricate investigations, navigating uncertainty effectively, and diagnosing problems across diverse system layers.
Partner with the best
This role operates at the intersection of SaaS application support, technical escalations, and cloud-native troubleshooting. Successful candidates are highly independent, comfortable navigating ambiguity, and capable of driving investigations across multiple system layers.
As a Product Support Engineer, you will be responsible for: