Product Support Engineer

At Frends iPaaS, we're not just another vendor. We're a Nordic-founded integration platform on a mission to make integrations fast, easy, and transparent. Recognized for the 4th consecutive year in the Gartner® Magic Quadrant™ and winning G2 awards, including Fastest Time to Value and Easiest to Use, we're proving that you don't need Silicon Valley size to deliver world-class technology. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.

The role

As a Product Support Engineer at Frends, you will be a key part of our AI-first support strategy. You will act as the technical escalation point for our AI first-line (Botpress) and provide senior-level assistance to our customers and internal stakeholders. You will own incidents and service requests end-to-end — from first triage to resolution — across cloud, hybrid, and on-premises (including airgapped) Frends deployments.

Our customers operate Frends in environments ranging from fully managed ...