Product Support Engineer

At Frends iPaaS, we're not just another vendor. We're a Nordic‑foundated integration platform on a mission to make integrations fast, easy, and transparent. Recognized for the 4th consecutive year in the Gartner® Magic Quadrant™ and winning G2 awards, including “Fastest Time to Value” and “Easiest to Use,” we're proving that you don't need Silicon Valley size to deliver world‑class technology. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.

The role

As a Product Support Engineer at Frends, you will be a key part of our AI‑first support strategy. You will act as the technical escalation point for our AI first‑line (Botpress) and provide senior‑level assistance to our customers and internal stakeholders. You will own incidents and service requests end‑to‑end — from first triage to resolution — across cloud, hybrid, and on‑premises (including airgapped) Frends deployments.

Our customers operate Frends in environments ranging from fully ma...