Product Support Specialist

Salary: £30,000 - 37,500 per year

Requirements

• Strong troubleshooting, diagnostic, and analytical skills
• Experience supporting hardware and software environments
• Excellent communication skills and a customer-focused approach
• Ability to manage workloads effectively and prioritise tasks
• Strong IT knowledge, including Windows environments and database technologies
• Comfortable working both independently and as part of a collaborative team

Responsibilities

• Provide remote technical support and troubleshoot software and instrument integration issues
• Install, configure, and maintain software solutions and supporting infrastructure
• Support integrations with analytical and laboratory instrumentation
• Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
• Deliver customer training and assist with software i...