Product Support Specialist (CRM / Customer Support)

Job Description
We’re partnering with a growing organization in the Louisville, KY area to hire a Product Support Specialist to backfill an internal promotion. This team has a strong track record of developing talent and promoting from within, making this a great opportunity for someone looking to grow long-term.
This role sits within a fast-paced support environment, supporting users across CRM-related products and resolving customer and technical inquiries. The ideal candidate comes from a call center, help desk, or technical support background and is comfortable working within CRM or ticketing systems.

There is a structured training period, and the long-term goal is conversion to a permanent employee.

Day-to-Day Responsibilities

Manage inbound calls, emails, and/or chat from customers
Troubleshoot issues related to accounts, CRM systems, and product usage
Document cases and resolutions in a CRM/ticketing tool
Escalate complex issues and coll...