Job Description
Typical work hours, 8:00 AM-5:00 PM, Monday-Friday
Product Support Specialist at Ditch Witch:
The Product Support Specialist is trained to provide technical support, feedback of field information and technical training on American Augers and Ditch Witch equipment. Additional responsibilities include problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations.
What Will You Do?
Maintain positive, professional relationships with dealers, customers, and factory personnel.
Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment’s mechanical, hy...
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