Location
london
Job Type
Full-time
Posted
June 17, 2026
Job Description
What You Will Be Doing
As a SaaS Product Support Specialist, you will be responsible for providing technical support to customers who use Nuix software. You will work closely with our product development team to identify and resolve technical issues, as well as communicate with customers to ensure they have a positive experience using our product.
Location
This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week. This role is the 10am‑6pm shift to support EMEA tickets.
Key Responsibilities
- Provide technical support to customers via email, phone, and chat during the hours of 10am-6pm
- Investigate and resolve technical issues related to our Nuix products
- Collaborate with the product engineering teams to identify, troubleshoot, and reso...