Receive, triage and inspect customer returned products, confirming reported symptoms and return reasons.
Dismantle products safely and carry out structured fault finding using visual inspection, measurement and functional tests.
Identify root cause and contributing factors, distinguishing design, component, manufacturing and customer misuse drivers.
Extract, interpret and summarise device usage logs where available.
Record findings in the returns database with high data quality, including part identifiers, photos and evidence.
Produce regular trend reports and early warning indicators for new failure modes, with focus on new product introductions (first 6 months post-launch).
Work with Quality, PLM, R&D and Change Management to define corrective actions, support change requests, and track implementation and verification.
Support Manufacturing and Supplier Quality teams with evi...
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