Location
Irvine, California
Job Type
Full-time
Posted
May 16, 2026
Job Description
Production Support Analyst II
Client Menu Middleware team is seeking a Production Support Resource to support Client's Menu Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.
Production Support Job Responsibilities:
" Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
" Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
" Work with Data Management and QA/QE teams to support testing and launch of new Client Menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
" Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
" W...
Client Menu Middleware team is seeking a Production Support Resource to support Client's Menu Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.
Production Support Job Responsibilities:
" Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
" Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
" Work with Data Management and QA/QE teams to support testing and launch of new Client Menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
" Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
" W...