Location
Plano, Texas
Job Type
Full-time
Posted
May 16, 2026
Job Description
Genesis10 is currently seeking a Production Support Analyst II with our client in the financial industry located in Charlotte, NC, Plano, TX, and Pennington, NJ. This is a 12+ month contract position.
Responsibilities:
- Providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents
- Ensuring compliance with incident management and problem management policies and procedures
- Serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies
- Leads and manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed
- Ensures all impacts are accurately recorded and documented in the syst...