Production Support Engineer / Associate (Xico)

Overview

We are seeking a Production Support Engineer / Associate to join a fast-paced technology operations team responsible for maintaining and improving critical business applications. This role is adecuado for candidates who enjoy troubleshooting complex issues, analyzing application behavior, and driving operational excellence in a production environment.

Key Skills

• Java
• SQL
• Unix/Linux
• Application Support
• Production Support
• Incident Management

Responsibilities

• Analyze and resolve application issues in collaboration with development and support teams.
• Troubleshoot defects, discrepancies, and performance issues through code debugging and log analysis.
• Manage production incidents and communicate effectively with users, application owners, and senior stakeholders.
• Monitor application health and identify recurring issues, trends, and root causes.
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