Production Support Engineer: AWS, Incidents & Logs

A technology services firm in Johannesburg is seeking a Technical Support role focusing on incident management and client communication. The ideal candidate should have a degree in Computer Science, with experience in AWS and SQL. Responsibilities include troubleshooting production issues, managing support tickets using Jira, and performing regression testing. Strong analytical skills and the ability to communicate effectively under pressure are essential. This position offers an opportunity for hands-on experience with cloud-based systems.
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