Production Support Engineer - L1

Shell IT · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
May 30, 2026

Job Description

Responsibilities:
  • Provide L1 production support for 24x7 on Core Banking applications.
  • To coordinate and support infrastructure maintenance activities.
  • To manage implementations of new application releases; adhering to the best practices of the release management process.
  • To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
  • To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
  • To enhance existing support process to maintain/improve service level & quality.
Requirements:
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Experience in IT production support, preferably in banking or financial services.
  • Basic understanding of core banking and banking operations is hig...

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