Job Description
Job Title: L2 Production Support Engineer (Unix/SQL) – Banking Domain
Location: Singapore – Hybrid
Employment Type: Permanent
Role Overvie
wWe are looking for an experienced L2 Production Support Engineer with strong expertise in Unix/Linux, SQL, and monitoring tools, to support mission-critical banking applications. The role involves 24x7 support, incident management, and collaboration with L3/development teams
Key Responsibiliti
es
Provide L2 production support for banking applications in a 24x7 rotational shift mo
delManage incident lifecycle, problem management, and PMR proces
sesPerform root cause analysis (RCA) and implement temporary/permanent fi
xesHandle change management, releases, and deployme
ntsCoordinate with L3 support and development teams for issue resolut
ionMonitor applications using tools like ITRS, Autosys, AppDynam
icsManage ticket...