Production support Engineer (Toronto)

Responsibilities

• Monitoring and Alerting Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
• Incident Response Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
• Automation Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
• Performance Optimization Identify and address performance bottlenecks to ensure systems run efficiently and effectively.
• Infrastructure Management Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
• Capacity Planning Plan for future capacity needs to ensure systems can handle anticipated workloads.
• Release Engineering Develop and maintain processes for deploying software updates and releases.