Job Description
Program Manager
Boston, MA (Hybrid; 3 days/week on site
Duration: 12 months
W2
About the Program
The HCP360 Orchestration Engine is a multi-year enterprise transformation program designed to enable personalized, insight-led customer engagement at scale across *** U.S. portfolio.
Role Summary
The Program Manager will drive program planning, governance, delivery execution, and cross-functional alignment across six coordinated workstreams Data, Behavioral Insights, Data Science & Decision Engine, IT, Marketing, and Omnichannel/Field Activation.
Key Responsibilities
Program Planning & Governance: Develop and manage the integrated program plan, milestones, KPIs, and risk mitigation.
Cross-Functional Leadership: Coordinate across Data, IT, Marketing, Insights, and Omnichannel workstreams.
Meeting Facilitation: Lead prog...