Location
Cleveland, Ohio
Job Type
Full-time
Posted
May 16, 2026
Job Description
Position: Technical Delivery Manager
Location:
Cleveland, Ohio.
Below is the updated JD.
Job Description
Program Manager – Managed Services (Onsite, Customer Facing)
Role Overview
The Program Manager is an
onsite, customer facing leader
responsible for the
overall governance, delivery oversight, and commercial management
of a
multi year Managed Services engagement .
The role serves as the
single point of accountability to the customer
and works closely with
one Offshore Delivery Manager
who is responsible for day to day execution across all service towers. The Program Manager ensures that delivery is aligned to
contractual commitments, service levels, governance processes, and customer expectations .
Key Responsibilities
1. Customer Engagement
Accountability
Act as the
primary onsite interface
Location:
Cleveland, Ohio.
Below is the updated JD.
Job Description
Program Manager – Managed Services (Onsite, Customer Facing)
Role Overview
The Program Manager is an
onsite, customer facing leader
responsible for the
overall governance, delivery oversight, and commercial management
of a
multi year Managed Services engagement .
The role serves as the
single point of accountability to the customer
and works closely with
one Offshore Delivery Manager
who is responsible for day to day execution across all service towers. The Program Manager ensures that delivery is aligned to
contractual commitments, service levels, governance processes, and customer expectations .
Key Responsibilities
1. Customer Engagement
Accountability
Act as the
primary onsite interface