Job Description
Responsibilities:
· Initial Communication & Issue Resolution:
o Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
o Function as a liaison between customers and internal teams, facilitating clear and timely communication.
· Coordination with Headquarters (HQ):
o Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
o Provide regular updates to HQ on project status, customer feedback, and potential challenges.
· Customer Requirement Analysis & Solution Provision:
o Clarify customer requirements through detailed discussions and documentation.
o Provide tailored solutions to address both business and engineering-related challenges.
· Customer Support & Engineering Collaboration:
o Assist customers in resolving technical and operational issues, ensuring smooth ...