Location
Reading
Job Type
Full-time
Posted
July 06, 2026
Job Description
The Program Specialist assists with the overall management of ODP homecare quality operations,
including emphasis on best practice, quality improvement, and process improvement.
Essential Duties and Responsibilities:
+ Performs reviews of weekly and quarterly record reviews for Quality Management Programs and Individual Support Plan (ISP)
+ Assists in coordinating and reporting results for the ODP program
+ Provides customer service to Service Coordinators, Case Managers, Individual Participants and Staff
+ Proactively communicates and collaborates with external customers to review services/supports and troubleshoot
+ Creates and maintains best practice guides, SOPs, and ODP QM Plan
+ Works independently under direction of Business Development Manager and Director of Business Operations
+ Identifies areas of improvement within staff training, services rendered and program as a whole
...
including emphasis on best practice, quality improvement, and process improvement.
Essential Duties and Responsibilities:
+ Performs reviews of weekly and quarterly record reviews for Quality Management Programs and Individual Support Plan (ISP)
+ Assists in coordinating and reporting results for the ODP program
+ Provides customer service to Service Coordinators, Case Managers, Individual Participants and Staff
+ Proactively communicates and collaborates with external customers to review services/supports and troubleshoot
+ Creates and maintains best practice guides, SOPs, and ODP QM Plan
+ Works independently under direction of Business Development Manager and Director of Business Operations
+ Identifies areas of improvement within staff training, services rendered and program as a whole
...