Location
singapore
Job Type
Full-time
Posted
June 14, 2026
Job Description
Duties:
- Oversee Contact Centre operations for loyalty programme matters including account management, points crediting, tier progression, and service feedback.
- Handle escalated member cases with professionalism and empathy, ensuring timely and satisfactory resolution.
- Safeguard programme integrity by resolving issues related to points, rewards, and personal data.
- Monitor escalations and identify recurring service or process issues; work with internal teams to implement improvements.
- Conduct data analysis to uncover trends and provide actionable insights through regular and ad-hoc reports.
- Support system troubleshooting and readiness for new rollouts, automation initiatives, and process updates.
- Maintain SOP manuals and training materials; deliver briefings to tenants and frontline staff to promote service excellence.
- Collaborate with internal stakeholders to align initiatives and foster cross-functio...
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