Location
london
Job Type
Full-time
Posted
June 18, 2026
Job Description
Requirements
- The role requires excellent communication and strong customer relationship skills
- Strong experience of Waterfall and Agile project delivery methodologies
- Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability
- Experience of virtual project team management (e.g. matrix management across technical teams)
- Experience of managing complex technical projects
- Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
- Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
- Ability to work with senior stakeholders internally and externally
- A strategic thinker with future focus in mind
- Background in IT or the customer services/contact centre industry
- Experience of working in a profe...