Job Description
Description
Key Responsibilities
Property Management Delivery & Performance
Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative), complaints and escalations.Proactively reduce repair times and improve first-time-fix success.Manage end of tenancy turn activities to KPIs and associated deposit negotiations and returns.Organising contractors, gaining quotations, issuing works orders and obtaining invoicesEnsuring property compliance such as EICR’s, gas safety and EPC certificationsMaintain accurate operational reporting and MI, highlighting risks and required actions.Managing resident rental accounts and chasing arrearsProcessing and serving section notices as requiredSourcing, onboarding and managing new suppliersEvaluating inspection reports and follow up actionsOverseeing the Ass...