PROTEGE - SME Business Centre (Region Johor & Melaka)

Overview

Supporting SME portfolio renewal activities while progressively building competence to transition into an RM SME role. This includes managing renewal cases, assisting with credit preparation, conducting customer visits, sourcing new business leads, and enhancing SME customer relationships to achieve business growth.

Responsibilities

• Renewal & Portfolio Support Responsibilities
• Assist RMs in managing triggered and renewal accounts (AA half-yearly & yearly).
• Conduct customer site visits and prepare visitation notes for renewal assessments.
• Manage uncontactable/unreachable (UC/UR) customers via calls and field visits.
• Monitor WL/SMA accounts and identify early warning signals.
• Support documentation, conditions tracking, and quality control for credit proposals.
• Ensure strict compliance with Bank’s SLA, credit guidelines, and regulatory requirements.
• RM SME Development Responsibiliti...