QA Specialist | Cebu or Davao (Onsite)

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QA Specialist | Cebu or Davao (Onsite)

Job Summary

The QA Specialist will be responsible for conducting quality assurance for all client accounts across various industries and communication channels. The role will also involve running calibration sessions with both clients and internal teams, providing timely and accurate reports on issue statuses, and collaborating with the training team to identify and implement necessary training initiatives.

Key Responsibilities

• Conduct quality assurance assessments for clients across multiple industries and channels (e.g., voice, chat, email).
• Perform calibration sessions with clients and internal teams to ensure alignment on quality standards and expectations.
• Track and report on the status of issues and quality metrics, providing regular updates to leadership and clients.
• Work closely with the training team to identify areas for improvement and reco...