QA & Training Leader — Call Center Excellence

A leading BPO and Technology Solutions provider in Sungai Petani is seeking an experienced Quality Assurance & Training Manager to lead its quality management and training functions. The role involves overseeing the QA team, implementing monitoring processes, and planning training programs to drive service excellence and continuous improvement. Candidates should have 3-5 years of experience in the BPO industry and strong leadership skills. Opportunities for career growth and professional development are available.
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