QC Hub Coordinator

Responsibilities

• Serve as the main receptionist at the QC hub, assisting customers end-to-end, including but not limited to Admissions, Records, Learning Plus, and Billing.
• Acknowledge customer complaints, provide initial resolution, and properly follow the escalation process as needed (Admissions, Records, LP, and Billing).
• Handle the tickets of customers from the BGC hub and coordinate with the stakeholders.
• Serve as Admissions Officers in processing enrollment and attending to admissions concerns of families (Admissions)
• Provide administrative support for QC operations (e.g. service requests, events setup, venue booking, Homeschool Hybrid) and online classes (e.g. LP classes).
• Maximize hub utilization through activities such as enrichment classes, workshops, and other programs/activities related to that.
• Work will be done onsite five (5) days a week from Monday to Saturday.
• Assist with other ...