Quality Analyst

## Quality AnalystApplylocations: Pasig Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 8, 2026 (2 days left to apply)job requisition id: R12390We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience. QA shall be able to assess how transactions are handled, and identify the areas that need improvement.QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:· Live or recorded monitoring of agent interactions (both voice an...