Quality Analyst

Lenovo · São Paulo, State of São Paulo, Brazil

Location

São Paulo

Job Type

Full-time

Posted

June 18, 2026

Job Description

Description and Requirements

Role Summary
This role is responsible for ensuring service performance, governance, and compliance through robust reporting, audit, and control frameworks.
The position plays a key role in driving:
Risk mitigation
Continuous improvement
Operational excellence
across end-to-end service delivery.
Key Responsibilities
Lead and execute quality assurance activities aligned with service standards, contractual requirements, and internal control frameworks
Monitor and report service performance against SLAs, OLAs, KPIs, and quality metrics
Design and maintain reporting dashboards and executive summaries to support performance governance and decision-making
Conduct audits and control assessments across Service Desk and resolver teams
Identify control gaps, compliance issues, and operational risks; drive correct...
        

Ready to Apply?

Submit your application for Quality Analyst at Lenovo

Apply Now