Quality Analyst

IBEX · Tagbilaran City, Central Visayas, Philippines

Location
Tagbilaran City
Job Type
Full-time
Posted
June 01, 2026

Job Description

Overview

The Service Quality Team creates strategies that are consistent and efficient as client expands globally. Our mission is to build trust and elevate every customer experience by turning quality insights into meaningful change—across people, products, and technology. If you’re currently looking for an exciting and impactful opportunity, then this is for you! We’re looking for people with a passion to solve problems and a zest to empower people to do the best work of their lives. You need excellent attention to detail, and an ability to put yourself in our users’ shoes. We need someone who loves challenges and is adaptable to change.

Responsibilities

  • Conduct manual QA evaluations across assigned channels, ensuring accuracy, consistency, and madherence to quality standards
  • Apply scoring guidelines to assess customer experience, agent behavior, and resolution quality
  • Document evaluation findings clearly, highlig...
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