Quality Analyst (Trust & Safety)

Concentrix · kuala lumpur, kuala lumpur, Malaysia

Location
kuala lumpur
Job Type
Full-time
Posted
June 07, 2026

Job Description

We are seeking experienced Specialists to support exceptionally sensitive and high‑impact Trust & Safety workflows related to CSAM/CSEM.

In this role, you will act as a final decision-maker on appeals, assess the proportionality of enforcement actions, and help identify policy gaps and emerging child‑safety risks within complex digital environments.

This is a mission‑critical position requiring exceptional judgment, ethical rigor, emotional resilience, and a strong commitment to child protection.

  • Serve as a final authority on appeals related to child safety enforcement decisions
  • Review and assess highly sensitive cases involving online child exploitation risks
  • Evaluate enforcement actions for fairness, consistency, and proportionality
  • Identify policy gaps, systemic risks, and trend signals to improve safety frameworks
  • Contribute to policy development and governance discussions
  • Collaborate with...

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