Quality Assurance Administrator

MassGenics · Chandler, Arizona, United States

Location

Chandler

Job Type

Contract

Posted

July 02, 2026

Job Description

Innova Solutions is hiring for a Quality Assurance Administrator for one of the clients. 

Title: Quality Assurance Administrator 

Location : Des Moines, IA / Chandler, AZ Hybrid 3 days onsite 

Job type : Contract /Fulltime 

Duration : 6+ Months

In this role, you will:
Monitor and evaluate the quality of inbound and outbound customer calls, as well as complaint handling.
Document quality issues and performance metrics for management review.
Work closely with internal and external customers to meet service requirements.
Serve as a subject matter expert (SME) on quality assurance processes and standards.

An ideal candidate will have:Knowledge and experience with products, systems, and processes.
Experience working with third-party vendors and stakeholders.
Knowledge of federal regulations, state laws, policies, pr...

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