Location
pasig
Job Type
Full-time
Posted
May 25, 2026
Job Description
- Review and evaluate calls, cases, or documentation to ensure accuracy, compliance, and quality standards.
- Provide constructive feedback and coaching to improve team performance and service delivery.
- Identify errors, trends, and process gaps, and escape findings as needed.
- Maintain accurate records, reports, and audit results within required timelines.
- Participate in calibration sessions to ensure alignment with client and organizational quality expectations.
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