Quality Assurance Manager

We have an exciting opportunity to join our team as a Quality Assurance Manager.

In this role, the successful candidate as the Quality Assurance Manager leads the design, implementation, and oversight of a standardized Hospital Billing (HB) quality program. This role partners with HB leadership, Training, and Operations to drive consistency, productivity, and performance through effective quality methodologies, analytics, and continuous improvement

Job Responsibilities:

Administer and oversee the Hospital Billing Quality Assurance Program, including quality scoring, productivity reporting, and performance dashboards.

Identify HB performance and process gaps; proactively escalate trends and recommend optimization strategies to leadership.

Serve as an escalation point for managers, supervisors, and team leads regarding quality concerns.

Collaborate with the Training team to support manager and staff development and address tr...