Quality Assurance Specialist

Job Description

The Quality Assurance Specialist will be responsible for monitoring phone calls and written correspondence with customers and dealerships to ensure accuracy of departmental policies and procedures. The Quality Assurance Specialist will help develop and implement quality scorecard documents as well as make recommendations on training materials when needed. Reviews application documents received by third parties for accuracy prior to funding.

**In the role**

+ Review application documents for accuracy prior to funding
+ Assist in the development of the quality assurance practices throughout the originations departments
+ Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
+ Review of customer and/or dealership phone, chat, SMS, and email interactions
+ Deliver regular QA score reports and a monthly QA score report to management
+ Assist in process improvement in existing systems and processes...