Quality Coordinator

Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What Will Your Job Look Like?
The Quality Coordinator is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures.
Location: 4100 Garden City Dr, Hyattsville, MD 20785.
Pay: $22.00/hr
What You’ll Do:
* Document, review, investigate, and follow up on all MetroAccess complaints
* Enter complaints submitted via phone, fax, mail, email, or voic...