Job Description
At Raffles Bali, we are committed to delivering timeless luxury through exceptional quality.
The Quality Executive supports this vision by ensuring that all hotel operations adhere to brand quality standards. The role monitors operational excellence, coordinates audits, maintains compliance, and facilitates programs that enhance guest experience.
Key Responsibilities
1. Quality Management
• Implement and support Raffles brand quality programs and standards.
• Coordinate internal audits, inspections, and follow-up action plans.
• Assist with preparation for external audits (LSQA, LQA, Corporate Quality, ISO, etc.).
• Monitor guest feedback platforms and coordinate improvement initiatives.
• Conduct regular quality walkthroughs across the resort.
• Track service performance indicators and prepare reports for leadership.
2. Compliance & Documentation...