Quality Management Specialist (Call Center) - Spanish Speaking

Washington Suburban Sanitary Commission (WSSC) · Laurel, MD, United States

Location
Laurel
Job Type
Full-time
Posted
July 08, 2026

Job Description

Position Information


Functional TitleQuality Management Specialist (Call Center) - Spanish Speaking

Recruitment Category TypeStandard

Functional CategoryCustomer Service

GradeGS.14

FLSA StatusExempt

Requisition Number26-0226

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NamePerformance & Productivity

Reports toSection Manager, Customer Service Training and Quality Management

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule
Monday to Friday 8:00 a.m. to 5:00 p.m.

Position LocationLaurel


Position Summary Information


General Summary
TheQuality Management Specialistis responsible for designing/updating, monitoring, reporting and maintaining the customer ...

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