Quality Management Specialist (Tijuana)

Overview

Brief Job Description

Responsibilities and Measurement Criteria with Time investment Needed on Each

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
• Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
• Support product transfer process and assist with produ...