Location
hermosillo
Job Type
Full-time
Posted
June 13, 2026
Job Description
Key Responsibilities
- Provide constructive feedback and coaching to customer service agents to enhance performance and adherence to company policies.
- Identify trends, areas for improvement, and opportunities for training or process improvement.
- Collaborate with the Quality Assurance and Training teams to design and implement corrective actions.
- Prepare detailed reports and dashboards on agent performance and provide regular updates to management.
- Maintain up-to-date knowledge of products, services, and industry best practices to assess performance accurately.
- Previous experience in quality monitoring, customer service, or a similar role.
- Excellent communication skills in English, both written and verbal.
- Strong attention to detail and the ability to analyze performance data.
- Ability to provide constructive feedback and handle sensitive situations professionally.
- ...
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