QUALITY SPECIALIST - Problem Resolution Coordinator

Pilkington · Shelbyville, Indiana, United States

Location

Shelbyville

Job Type

Full Time

Posted

June 19, 2026

Job Description

Essential Duties.

Gathers information on problems and/or concerns from customers. Facilitates problem resolutions in coordination with Production teams utilizing problem solving tools.

Coordinates containment of all quality concerns. Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.

Maintain corrective action system. This includes distribution of quality package and initial response to customer via customer portals, overseeing, and reporting out on the corrective action status. Issues quality dispatches or customer concern responses.

Schedules and leads cross-functional meetings focusing on customer quality related problems. Generates, maintains and assigns responsibility/completion timing for action items required to meet customer requirements and expectations for formal quality concern responses.

Completes daily, weekly, monthly quality reports. Generates PPM Reports, assists ...

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