Quality Specialist (QPC) V - Customer

Location: Amexhe, Guanajuato, Mexico

To ensure product quality from the customer perspective by managing claims, coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables.

Customer Quality Management

• Manage and follow up on customer complaints.
• Coordinate containment actions in response to quality deviations.
• Support and track engineering changes related to customers.
• Act as the main point of contact for customers regarding quality topics.

Problem Solving

• Lead root cause analysis using 8D methodology.
• Define, implement, and follow up on corrective and preventive actions.
• Validate the effectiveness of implemented actions.
• Communicate results and recognize team achievements.